Have a question about...
  • Your order
  • Product questions or suggestions
  • Junga-Lowdown Newsletter (welcome discount)
  • JungaLoco Loyalty program
  • Trade Program
  • Teacher Discount
  • Technical issues
  • Product/artist submission
Please email us at support@jungalow.com, and we'll get back to you within 48 hours!
 

Frequently asked questions:

Q: WHEN WILL THIS ITEM BE BACK IN STOCK?
A: 
As soon as we're able to secure a new shipment, we will add a 'notify me when available' option to the product listing. If you click the variant you're looking for, then sign up for notifications, you'll be emailed the moment that the inventory goes live again so you get first dibs! We are unable to provide exact dates of arrival, as we often don't know until it gets closer to the shipment date. 

Q: DO YOU OFFER GIFT MESSAGING OR PACKING SLIPS WITHOUT PRICING?
A: 
We are a small team (it's just 5 of us ladies!) and we ship out some items from our studio & others are drop shipped. Because of that, we're unable to offer personalized notes. However, you are safe in that the packing slip will not contain any pricing information!

Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We do have select items that are eligible for international shipping. Check out all items eligible for international shipping here! Each product listing has a label to indicate at a quick glance whether or not the item ships within the U.S. or if it's eligible to ship internationally.

Q: HOW MUCH WILL IT COST TO SHIP MY ORDER?
A:
Shipping is based on the specific items in your cart's weight, dimensions, and location. Please visit our Shipping & Returns page for more info. 

Q: WHEN CAN I EXPECT MY ORDER TO SHIP?
A: **Please note we are experiencing a high volume and ask that you allow extra time for us to process and send out your orders. Thank you for your support!**
We process orders within 48 hours of being placed Monday–Friday from 9am–5pm. Orders being placed on the weekends will be processed on Monday. All orders are shipped ground. If you need an order expedited, email us and we'll see what we can do.

Q: CAN YOU CANCEL MY ORDER?
A: Yes, we are able to cancel most orders within 24 hours of the order being placed. Please contact us at support@jungalow.com to see if your order is eligible for cancellation.

Q: DO YOU OFFER PROMOTIONS?
A: We offer exclusive promotions & deals to The Junga-Lowdown newsletter subscribers (sign up here)! Any questions? Email support@jungalow.com and she'll help you out!

Q: I SIGNED UP & DIDN'T GET MY 10% OFF PROMO CODE.
A: After you've signed up, please check your inbox/spam/promotions/junk folders for an email asking you to confirm your subscription. Once you've confirmed, your first welcome email (containing the promo code) will arrive shortly. If you've signed up in the past & adjusted preferences to resubscribe lately, you will not be on the list to receive the welcome series a second time. Any questions? Email support@jungalow.com and she'll help you out!

Q: DO YOU HAVE A REWARDS PROGRAM?
A: Crazy for Jungalow? Join our JungaLoco Rewards Program to rack up the rewards (up to $35 off your qualifying order)! Any questions? Email support@jungalow.com and she'll help you out!

Q: DO YOU HAVE A TRADE PROGRAM?
A: We do! Email support@jungalow.com with the following info, please, and we'll get you set up:
- Your business name
- A copy of your resale certificate & seller's permit
- The name(s) & email(s) of anyone who is eligible to use the discount from your team/business. You must be in our system in order for your code to work at checkout.

Q: DO YOU HAVE A STORE?
A: Currently, we do not have a brick and mortar store. You can shop online 24/7 instead!

Q: IS YOUR WEBSITE SECURE?
A: Absolutely, yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window. 

Q: WHICH METHODS OF PAYMENT DO YOU ACCEPT?
A: We accept: Visa, MasterCard, American Express, Discover, PayPal, and Jungalow gift cards issued in USD.

Q: I HAVE ANOTHER QUESTION!
A: To ask anything & get a quick, personal reply, email us at support@jungalow.com & we'll get you taken care of in no time.